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Help & support.

Quick answers below. For anything else, email us — we reply within a few hours on business days.

Common questions8 answers

Every entry gets a SHA-256 content hash when it is saved. When the day is locked, those hashes are chained together, so a change to any entry breaks the chain. The PDF carries that chain. A reviewer can check that the record was not altered after the lock. Crewlog does not give legal advice about whether a specific log is admissible in a specific case.

Deleting your account

In the Crewlog app, open the Settings tab and scroll to the bottom. Tap Delete account, just below Sign out, and follow the steps. If you use Sign in with Apple, you can also stop Crewlog from using your Apple ID in your Apple ID settings.

No app? Email support@crewlog.io to ask us to delete your account. Email us too if you don't see Delete account in the app, you signed up with just a phone number, or you joined from a crew invite without an email address.

Deleting signs you out on every device. You have at least 30 days to change your mind. To undo it, sign in to the Crewlog app and tap Restore account. You can't restore an account on the website. Questions? Email support@crewlog.io.

Deleting your account in the app also takes care of your subscription right away. Within 30 days of your first paid charge, you get a full refund. On a monthly plan, you get the unused days back. Annual plans don't get a partial refund, but they won't renew. Free trials have nothing to refund. Refunds go back to your original payment method. If you restore after a refund, you'll need to pick a plan again. Read the full Refund Policy

Sealed daily logs, including the names on them, are kept for 7 years for legal record-keeping. You can't open them through your account after it's deleted. Invoices you've already sent aren't deleted with your account. Any links you've shared to them keep working and still show the business name and phone number you put on them.

Questions about deleting your account? Email us at support@crewlog.io

How to delete your Crewlog account

Support

Email
support@crewlog.io
Hours
Mon–Fri, 9–5 PT
Team replies
Within 4 hours
Launch
2026

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